Caseworker

Discipline: Others
Job type: Full Time
Job ref: HDW/C/R4G
Published: 11 days ago

​Established in 1989, HELP for Domestic Workers (HELP) started as an initiative by a group of lawyers who perceived the growing need to provide employment advice and support to migrant domestic workers and employers in Hong Kong. Receiving over 150 new clients per month, HELP assists migrant domestic workers and employers through our one-on-one client advice service. We also run a series of education programs aimed at increasing awareness and understanding of domestic worker rights across the Hong Kong population.

HELP to migrant domestic workers and employers as part of the outreach program at St. John’s Cathedral in Central. In necessary circumstances, we make referrals to pro bono partners and partner organisations to provide holistic services. We work to ensure all migrant domestic workers have access to justice and to receive equal treatment before the law.


CASEWORKER (CANTONESE)
We are looking for a Cantonese-speaker to join our team as a Caseworker. The Caseworker will be a member of the Case Management team and will work with our casework volunteers and interns to ensure that they continue to provide quality service and appropriate advice to clients. Key responsibilities of the Caseworker include:


● administering and maintaining client cases—

- interviewing and conducting assessment of clients issues/cases in order to appropriately advise clients—by way of WhatsApp, phone calls, or in person;

- liaising with employers, government departments, regulatory bodies, and other NGOs on behalf of clients

- connecting clients to appropriate external entities, such as other NGOs, pro bono Counsel, or the Duty Lawyer Service, and preparing the appropriate referral documents;

- preparing appropriate correspondence on behalf of clients, including court statements;

- briefing and preparing clients for hearings and conciliation meetings;

- accompanying clients to hearings, conciliation meetings, appointments, and other administrative processes;

- monitoring cases and liaising with clients regarding correspondence received on their behalf and on follow-up actions;

- maintaining detailed records of client contacts and reporting casemanagement information in a timely and accurate manner;


● providing interpretation and translation assistance in relation to case work;

- managing weekend clinics at least once a month;

- being the point-person for contacts of primarily Chinese-based communication, such as employers;

- conducting research into issues affecting migrant domestic workers;

- actively supporting HELP’s communications and fundraising efforts

- providing assistance to HELP’s research projects and community-based programs, such as liaising with clients.

- conducting trainings and presentations—in English and Cantonese—as appropriate to HELP’s work and network;

- positively representing the organisation in the Chinese-language media and in all dealings with external agencies

Reports to: Director of Case Management

Key Relationships: Director and Employees of HELP, Board of HELP, Dean and Board of St. John’s Cathedral, Volunteers, Interns, Clients

Key External Contacts: Labour Department, Labour Tribunal, Small Claims Tribunal, Immigration Department, Equal Opportunities Commission, Legal Aid Department, Duty Lawyer Service, Police Department, employment agents, finance companies, employers of clients, pro bono partners, other supporting charities (e.g. those providing shelter to clients), Chinese-language media


THE IDEAL CANDIDATE…
● is a professional with a legal, social service, or human resources background, ideally with an interest in human rights law and has knowledge of Hong Kong employment and immigration law;
● holds a Bachelor’s degree and has relevant work experience in one of the above professions (or similar) ;
● has excellent command of spoken Cantonese plus written and spoken English, and the ability to speak Mandarin and/or read and write Chinese is an advantage;
● has strong writing, editing, and presentation skills;
● has excellent time management skills and the ability to plan and prioritise tasks in order to meet multiple deadlines;
● is highly motivated, a self-starter, and a resourceful problem solver, with strong attention to detail;
● has strong relationship management, interpersonal and communication skills, and the ability to thrive in and contribute to a culture of collaboration and teamwork in a diverse environment; and

● exhibits the empathy and patience crucial to working with vulnerable community
members.

Salary and benefits commensurate with the level of experience of the chosen candidate and our status as a charity. Interested candidates should send their CV and a cover letter explaining their interest in the role and providing salary expectations.

Please also note that due to a high volume of applications only shortlisted applicants will be contacted.

CLOSING DATE: Rolling basis until position is filled