Income Processing Analyst

Location: Hong Kong
Discipline: Finance & Accounting
Job ref: AA/IPA/R4G
Published: about 1 month ago

Animals Asia Foundation is an animal welfare charity dedicated to ending cruelty and restoring respect for all animals across the region. We are a grass-roots Asia-based non-governmental organisation headquartered in Hong Kong, with offices in the UK, Germany, Australia, USA and Moon Bear Rescue Centres in China and Vietnam.

We have the following vacancy at our head office in Sheung Wan, Hong Kong:-

Income Processing Analyst

Duties and Responsibilities

  • To manage and configure new Merchant Accounts with Payment Processing Vendors ensuring currencies are correctly processed and banked.

  • To review current payment processing (offline and online) and ensure these are understood and documented with key stakeholders.

  • Create Payment Fraud rules to requirements based on AVS/3D-Secure and ensure 3D-Secure protocols and PCI DSS compliance are provisioned for by Vendors.

  • Manage access for third party processing agencies to enable secure processing of credit cards using Card Tokenizer within the Blackbaud CRM Payment systems.

  • To understand internal needs and devise Payment Strategies for key markets seeking to ensure fundraising efforts are always enhanced.

  • Formulate, develop & train Gift Processing Manager with new developments and changes made to financial protocols.

  • Ensure that all Transaction Processing Fees are appropriately back-charged to the correct markets using Merchant Reporting by currencies.

  • Support and work with Gift Processing Manager and Finance for the reconciliation of transactions between merchant/bank account, Sun, Blackbaud CRM and Tableau.

  • Ensuring online payments are processed in a timely and effective manner, and also compliant with various regulations.

  • To coordinate with Vendors and use Incident Reporting to highlight risk areas and critical income collection issue(s) to relevant stakeholders. 

  • Ensure the Gift Processing team are appropriately supported using Blackbaud CRM in the production of the annual tax receipts.

  • Carry out ad hoc duties as assigned by the Finance Director.


Communication & Relationship Building Responsibilities:

  • Work in close liaison with global Supporter Engagement team.

  • Work with third-party suppliers and systems using their preferred channels.

  • To be an active and supportive member of the team, in order to contribute to a positive and supportive working environment to the Supporter Engagement team.

  • Champion effective use of the database and data accuracy and lead in making others more data literate and able to access information.


Personal Responsibilities:

  • To actively identify and participate in training, knowledge and skills development to deliver excellent support and administration to the Supporter Engagement team.

  • To maintain and develop own performance to meet or exceed agreed targets, service levels with support from the Head of Data Services.


Qualification/ Experience:

  • Basic accounting knowledge, LCCI level ONE or equivalent is preferred

  • E-commerce experience is preferred but not necessary

  • Good command of English

 Interested parties please forward your cover letter, full resume with your availability to join, present and expected salary in Word format. Please quote the above position being applied for in the subject.

Only shortlisted candidates will be notified. Applicants who have not received a reply after six weeks from the date of the advertisement should consider their applications unsuccessful. Personal data collected will be used for recruitment-related purposes only.