Operations Consultant

Discipline: Administration / Support
Job type: Full Time
Contact name: Sharon Leung

Published: about 1 month ago

Fair Employment Agency (FEA) is a non-profit social business with a big ambition - We aim to reinvent the recruitment industry of migrant domestic workers and end forced labour in Hong Kong through ethical recruitment solutions. 

For too long, domestic worker employment agencies have been making money from doing a bad job. Employers are charged for bad customer service, while agencies secretly charge domestic workers excessive fees. This illegal practice leaves domestic workers in debt bondage and fails employers.

But we believe there is a better way for employers and workers. We set up FEA in 2014 - a new kind of domestic worker agency that would not charge any fees to workers. From a small start-up six years ago, we now employ over 20 staff members in two branches and have saved over 5,000 domestic workers over millions in recruitment debt.

Do you want to make a difference and contribute to social change too? We are looking for a motivated change-maker to join our passionate team. Everyday, we are working with Hong Kong families and migrant domestic workers to create success for everyone: debt-free recruitment, lasting relationships, and happy households. Our workplace culture is unique, encouraging creativity, and innovation. We offer our employees unique opportunities to create social impact and grow in their jobs and careers. If this interests you, read on!


Operations Consultant


What does an Operations Consultant do?

       Guide and support employers and workers throughout the process

       Liaise with relevant institutions in Hong Kong and the Philippines

       Facilitate end-to-end visa process for migrant domestic workers

       Track process and client engagement via our CRM system

       Improve our service by recommending new practices


What is it like to work in FEA?

       Meaningful work with a clear purpose

       Friendly and supportive working environment with passionate and energetic team members

       Embracing start-up culture of openness, innovation and autonomy

       Plenty of opportunities for personal and professional growth

       15 days of paid annual leave with 17 public holidays in Hong Kong

       Medical insurance including dental coverage

       5-day work week and overtime is discouraged

       Flexible working hours


Who are we looking for?

       Firm belief in social change and passion for helping others

       Strong sense of ownership and commitment to FEA’s mission

       A team player with upbeat, positive attitude with a knack for problem solving

       Ability to maintain composure and customer focus

       Self-motivated and proactive to find solutions to problems

       Approach challenges with grit and perseverance

       Eager to learn and open to feedback

       Excellent communication and interpersonal skills

       Good Command of written and spoken English and Fluency in Cantonese

       Ability to speak Bahasa Indonesian would be a big advantage

       Customer service and/or sales experience is a plus - what’s more important, however, is your willingness to learn and grow with our team and your passion for helping others.

       Immediate availability would be ideal



Fair Employment Agency is an equal opportunity employer and we value diversity at our organisation. We do not discriminate on the basis of race, religion, ethnicity, national origin, gender, sexual orientation, age, marital status, or disability status.


For more information, please visit our website at www.fairagency.org and our Linkedin page at https://www.linkedin.com/company/fairagency


If you are interested in joining our team, please send your CV and cover letter to hr@fairagency.org.