Program Manager / Senior Program Officer

Location: Hong Kong
Discipline: Program/project/events management
Job type: Full Time
Job ref: R/PM-SPO/R4G
Published: 8 days ago

Resolve is a Hong Kong-based, non-subsidized section 88-NGO founded with one question in mind: in an age of increasing polarization and intolerance, how can we build more inclusive and accepting societies? We believe the answer rests with communities themselves, harnessing their own power to bring about positive social change.

A small and relatively new nonprofit, we provide a dynamic platform to empower future community leaders, particularly from traditionally marginalized and underrepresented groups, with the skills, network and resources for them to know, understand, and act upon their rights for the benefit of the communities they represent and foster a more inclusive Hong Kong.

Our mission: We exist to inspire, empower and connect emerging leaders to bring about inclusive social change. Our vision: We believe in a Hong Kong where everyone is heard and can take everyday action for their community. Our values: Rights, Equality, Solidarity, Organization, Leadership, Voice and Empowerment. Our work includes a signature Social Justice Fellowship, a thriving alumni network and innovative opportunity fund for fellows and public engagement work on diversity, equity and inclusion, including through the #EveryActionMatters campaign.

In our first three years, Resolve ran iterations of our Fellowship on Racial Equality and Inclusion (2018), Ending Gender-Based Violence Together (2019) and Disability and Empowerment (2020). Over 50 fellows completed our program and 80% reported that they would not have accomplished what they had without Resolve’s support. During these three years, Resolve and its fellows had a combined online and offline reach of 2 million and garnered over 300 partnerships and collaborations. Learn more

Purpose of the role and responsibilities

Resolve is seeking talented individuals for the role of Program Manager or Senior Program Officer, depending on the candidate’s years of relevant working experience and competencies. The opening of this role comes at a time where Resolve is embarking on itsSecond Strategic Plan(2021-2025) with ambition to adapt our Fellowship themes to pressing social issues in the post-COVIDworld and what makes for a dignified life. This is an exciting opportunity to work in an upstart NGO, aclose-knit team and in a position where you can make a direct impact to the success andsustainability of Resolve.

 Reporting to the Program Director, you will play an integral role in running our annual Fellowship Program, building upon the lessons learned from our first cycle of cohorts and bringing in your own ideas of how to further advance it. Working collaboratively with the wider Resolve team, you will be responsible for planning, implementing and monitoring efficient and impactful programs, while effectively managing key relationships with fellows, volunteers, NGO and other program partners. Working in a small and cohesive team, you are able to balance working independently on your projects but are proactive in rolling up your sleeves to support the wider team.


The ideal candidate

 Program Management Support

 ●        To engage in the design, planning, execution, monitoring and evaluation of Resolve’s Programs, with a focus on the implementation of programmatic activities and program-related events.

●        To nurture and foster a collaborative and positive environment for the fellows and alumni as Resolve’s key liaison, supporting them to achieve their own goals within the scope of Resolve's vision, mission and priorities.

●        To keep abreast with the relevant policy developments in Hong Kong/deliberations in the public eye, assisting in scouting opportunities for fellows and alumni and communicating with them about opportunities for engagement.

●        To assist in scouting out collaboration opportunities with external stakeholders, including but not limited to NGO partners, recording relevant partnership experiences, and liaising with partners to ensure long-lasting relationships.

●        To conduct best practices research and literature reviews on community empowerment and human rights education to provide Resolve’s team with recommendations to perfect programs and innovative action.

●        To regularly provide input on Resolve’s monitoring and evaluation systems, included but not limited to fellows and alumni progress and work, and adviseProgram Director on progress and/or adjustments as appropriate.


Organizational Management Support

 ●        To participate in Resolve’s team growth by leading the recruitment and management of interns and volunteers.

●        To support and participate in organization wide activities such as team meetings, internal social activities and staff-wide functions and events.

●        To attend and represent Resolve at events and functions, where appropriate and needed.

●        To assist in securing in-kind sponsorship and writing grant applications to ensure sustainable implementation of programs’ various components.

●        In collaboration with other members of the team, to support the development of programmatic budgets, input costs and monitor expenditures.

●        Working closely with the marketing and communications team to support Resolve’s communication on programs by feeding in to key documents and participating in the programs’ media work.

●        Other duties as required.

Qualifications and skills

●        A Bachelor’s degree in a related field, such as human rights, government and politics, international development, public policy, social work or other equivalent discipline.

●        At least 3 years experience in a related field. Social worker experience is desirable.

●        Strong event and project management skills, or an eagerness to learn, including the ability to set realistic goals, and translate these into detailed and clear activities and deliverables, meeting deadlines that you set. Experience in facilitation is a plus.

●        Excellent stakeholder management and interpersonal communication skills, with high levels of emotional and cultural intelligence and past experience of successfully building rapport with a diverse group of constituents.

●        Previous experience supervising staff members as well as volunteers is preferred but not required.

●        Familiar with nonprofits and civil society in Hong Kong.

●        Fluency in spoken and written English and Chinese (Cantonese).

●        Exceptional digital fluency, including Microsoft Office and Google-based platforms and understanding of data privacy and security. Experience running online events is a plus.

●        Familiarity with impact assessment tools.



●        Strong interest in participatory processes and human rights-based approach.

●        Exercises discretion and is able to maintain confidentiality.

●        Honest, strong work ethic, able to take ownership and accountability.

●        Creative mindset and innovative, embracing of new challenges.

●        Entrepreneurial spirit, energy, enthusiasm and drive.

●        Commitment to diversity, and warmth and respect for others.

●        Manages wellbeing with resilience and is able to navigate uncertainty.

●        Can critically reflect and problem solve, seeking support where necessary.


Sheung Wan, Hong Kong

Salary & Benefits

HKD20,000to HKD 26,000 a month, depending on the level of experience and competencies. Severalbenefits including some options for flexible working, health and dental insurance, opportunities fortraining and development and above-market levels of annual leave.


Full-time position on indefinite contract. Immediate availability preferred. Shortlisted candidates will becontacted on a rolling basis.

Equal opportunities

Resolve is proud to be one of the racial diversity & inclusion charter signatories of the Equal Opportunities Commission. We value diverse backgrounds and this position is open to people of any race, ethnicity, gender, age, disability, religion, or belief. Indeed we proactively welcome such candidates to apply.


How to apply

Interested candidates should send their CV and cover letter with the subject line “Program Manager/Senior Officer -Resolve” byJuly 17, 2021.