Senior Fundraising Officer

Location Hong Kong
Discipline: Fundraising/Development
Job type: Full Time
Contact name: Omega Chiu

Contact email:
Job ref: IHK/SFO/R4G
Published: about 1 month ago

At ImpactHK we believe everyone should have a safe place to call home. We work with people experiencing homelessness to help them settle in a safe home, restore their mental and physical wellbeing, build their self-esteem and discover their purpose. At the same time we build community connections to increase collective understanding of homelessness and empathy towards the people who experience it. We have a staff team of 34, which includes 16 people with first hand experience of homelessness. We have provided shelter for more than 320 individuals in just four years and serve 3,000 meals a week to people experiencing homelessness.


We are looking for an enthusiastic and pragmatic individual for this new position, with a good balance of organisational, commercial and interpersonal skills. You will report to the Head of Partnerships & Development and work closely with the rest of the Community Connections team who manage donor relations, source funding and share the ImpactHK story. You will also work closely with the Operations and Finance team to monitor donations through multiple platforms. We are looking for someone with experience working with CRM systems (ideally Salesforce) to input, analyse and report on data to improve our fundraising and donor relationship practices.



        Use Salesforce to record all grant and donor related information and maintain accurate data

        Analyse and report on data to produce donor activity reports; identify trends, segment donors, propose strategies for donor engagement and forecast income projection

        Monitor donations through multiple platforms, as well as ensuring monthly donors with recurring plans are contacted to reduce attrition

        Process donations and issue receipts, with the support of finance team

        Coordinate virtual and in-person fundraising events including planning logistics, managing registration, budget management, procurement of suppliers, overseeing ticket payment and post-event reporting

        Knowledge of or willingness to learn about fundraising and data protection legislation

        Work with the finance team to develop best practice internal procedures for handling and acknowledging donations

        Coordinate fundraising campaigns

        Assist with donor phone calls, including enquiries and thank you calls

        Assist in writing grant applications, pitch decks and proposals

        Research local and global corporates, foundations and other potential donor organisations, to identify prospective funding; coordinate outreach to new donors

        Work with senior marketing and fundraising officer to handle enquiries to ImpactHK

        Lead private Kindness Walk (CSR) events as required

        Administrative duties related to fundraising and donation management



        Bachelor’s degree in related field

        Proven track record of fundraising experience

        Experience using Salesforce

        Excellent written and spoken English and Cantonese communications skills; confident when making calls to donors

        Ability to work independently to tight deadlines and a positive “can-do” attitude

        Compassionate and empathetic to the situation of the homeless and the underprivileged

        Strong interpersonal skills and a creative approach to problem solving

        Confident using Google Drive and Microsoft Office

        5 years professional experience; ideally in social impact sector


Job details

Employment type: full time, permanent

Start date: immediate preferred

Location: ImpactHK has two centres (both in Tai Kok Tsui), an office (also in Tai Kok Tsui) and a shop (in Jordan). You will be based mostly in the Tai Kok Tsui office.


To apply

Please send a cover letter, salary expectation and CV to