Feeding Hong Kong
Job purpose
- Focus on the delivery and sustainability of the Feeding Hong Kong (FHK) surplus food programme;
- Secure, develop and maintain charity relationships, plus raising awareness of FHK;
- Expand the charity network and match supply and demand across the network as much as possible;
- Assist Charities Director to develop, monitor and review consistently the operational processes and
- communications between charity partners and FHK;
- To establish and develop new partnerships and engage community networks.
Key responsibilities
Establishing and maintaining charity partnerships
- Ensure effective communications between FHK and the growing charity base;
- Carry out regular visits to charities and be responsible for ensuring that KPIs are reached and
- maintained;
- Sensitively deal with any issues in a professional manner, as and when they arise;
- Identify where re-engagement activities are needed to improve charity satisfaction and charity
- compliance;
- Identify, grow and evaluate new channels and markets to redistribute surplus food;
- Ensure charity partners comply with the food safety standards set out by FHK;
- Responsible for undertaking the annual survey;
- Refine and update the Charities service policies and procedures manual.
Developing appropriate and consistent operational processes
- Work across teams to develop and continuously improve the operational protocol;
- Develop and deliver FHK’s charity programmes within agreed budgets and to agreed timescales;
Community Capacity Building
- Analyse the charity needs together with the knowledge of available surplus food, to maximise the offer
- to charities;
- Seek opportunities to enable and empower charities to increase their capacity and ability to take more
- food, more often;
- Work with strategic partners to extend FHK’s charity network in areas of need.
Other
- Assist with other activities of the organisation as required
- Responsible to ensure data in the system is accurate and up to date
Accountabilities
- Report to the Charities Director
Experience, skills and knowledge
General
- Written and spoken English and Cantonese and English;
- At least 3-4 years work experience in the non-profit sector (Individuals with a commercial background
- who also possess a strong passion for the charity sector are also welcomed);
- To be fully committed to the mission of FHK to reduce food waste, feed charities and drive change.
Experience of:
- Establishing and maintaining partnerships and relationships to create and deliver shared best practices;
- Managing expectations with internal and external stakeholders.
Able to:
- Establish strong working relationships with Feeding Hong Kong stakeholders;
- Display high level of initiative, problem solving and decision-making;
- Communicate effectively in a range of forms and demonstrate excellent presentation skills;
- Set priorities, organise and manage a demanding workload and monitor project progress towards achieving objectives;
- Work independently and with diverse groups of people;
- Drive, influence and negotiate to achieve the desired outcome;
- Be confident and assertive in handling difficult situations, whilst demonstrating calmness and professionalism
Knowledge of:
- The non-profit sector; § Strong computer skills e.g. Microsoft Office.
