Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting a Donor Care Assistant, carrying an external title of “Assistant Donor Care Executive”, to ensure middle donor (MVD) are properly serviced and assist the supervisor in supporting donor care operations in UNHCR Hong Kong and Macao SARs.

Requirements and experience:

· Completion of the secondary level schooling or vocational training equivalent to secondary school level.

· At least one year working experience related to donor care service/ customer services/ account servicing/ data processing (fundraising experience is preferable, please specify details if it is part-time experience).

· Knowledge of MS office especially MS Word, MS Excel.

· Typing speed English (50WPM), chinese (20 WPM).

· Attention to details, high accuracy and result oriented.

· Proficiency in written and spoken chinese (Cantonese and Putonghua) and English.

· Ability to work flexible hours including some evenings and weekends and a commitment to working on events that fall outside of office hours.

Responsibilities:

· Under the supervision of the Assistant PSP IG Officer (Donor Care), supporting the implementation of the Donor Care Programme of UNHCR’s Private Sector Partnerships Unit, in particular on donor service and donor infomraiton processing.

· Carries out welcoming procedures to greet new donors by phone and by post such as send welcome letters and make welcome phone-calls to new donors.

· Confirm donors’ personal details, as appropriate, before entering accurate information into the database.

· Input donor personal details and donation details into donor database.

· Assist in preparing donation receipt to donors.

· Follow up with donors for debit fail transactions by phone, email, mail or SMS.

· Answer donor enquiries by taking in-bound call or answering email enquiries.

· Undertake other duties as assigned by her/his supervisor.

Closing date: 16 July 2025

If you wish to be considered for this vacancy, please go to the link as below for application (https://unhcr.wd3.myworkdayjobs.com/en-US/External/job/Donor-Care-Assistant--MVD-_JR2557232?locations=113ac21cb9f410123442ebb649210000).

The appointment offer will be subject to the medical clearance and satisfactory reference checks.

Only shortlisted candidates will be notified and invited for the interview and written test.