Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting a Fundraising System Assistant. The incumbent’s role is ensuring high quality of Donor Database management as well as focusing on providing efficient supports on the operation of Private Sector Partnerships Unit (PSP).

This position is a UNOPS position with a contract which is renewable each calendar year.

Requirements and experience:

· Completion of the Secondary Education, degree is desirable in IT system management or Information Systems Management, or other related fields

· Minimum 1 year of relevant work experience in database management, or IT system management proved to be relevant to donor or membership database management

· Proven experience in a fundraising or sales environment working on donor/customer care and data processing, gained in Hong Kong market

· Proven experience of managing donor or customer records within a customer relationship database

· Knowledge of MS office especially MS Word, MS Excel

· Proficiency in written and spoken Chinese (Cantonese and Putonghua) and English

· Attention to details, high accuracy and result oriented

· Ability to collaborate with others, with a flexible and positive attitude

· Strong communication and interpersonal skills

· Able to work independently and under pressure

· Statistical and mathematical competencies

Responsibilities:

Under the supervision of the Assistant PSP IG Officer - Donor Care, supports the operation of the existing and the new Donor Database System (the new system) of UNHCR's Private Sector Partnerships Unit;

· Assist the supervisor in processing monthly donation (Both by autopay and credit card), information and advising the supervisor in case of inaccuracy and special occurrence

· Assist to be the secondary administrator of the existing and the new Donor Database System and responsible for creating new user and permissions etc

· Assist in the analysis of donation behaviours of donors and performance of different fundraising programs

· Assist in preparing finance reports and dashboards for managers review

· Select donors for different promotion campaigns to fit for PSP Operation needs

· Responsible for monthly donation transactions

· Import data manually when required such as data from telemarketing agencies

· Provide technical supports with testing new functioning and operational effectiveness of the new system

· Provide technical supports with data migrations between the existing and the new system

· Undertakes other duties as assigned by her/his supervisor

Closing date: 28 May 2025

If you wish to be considered for this vacancy, please go to the link as below for application (Careers). https://unhcr.wd3.myworkdayjobs.com/en-US/External/job/Fundraising-System-Assistant_JR2552954?locations=113ac21cb9f410123442ebb649210000

The appointment offer will be subject to the medical clearance and satisfactory reference checks.

Only shortlisted candidates will be notified and invited for the interview and written test.